Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, making a booking, or contacting support. This includes:

• ✓Account Information — name, email, password, phone number, ZIP code
• ✓Vendor Information — business name, description, bank details (via Stripe)
• ✓Booking Information — event dates, delivery addresses, rental selections
• ✓Payment Information — processed securely via Stripe (we never store full card numbers)
• ✓Communications — messages between renters and vendors, support tickets

2. How We Use Your Information

We use your information to:

• ✓Provide and improve our marketplace services
• ✓Process bookings and payments
• ✓Send booking confirmations and updates
• ✓Facilitate communication between renters and vendors
• ✓Prevent fraud and ensure platform security
• ✓Send marketing communications (with your consent)
• ✓Analyze usage patterns to improve user experience
• ✓Comply with legal obligations
• ✓Resolve disputes between users
• ✓Provide customer support
• ✓Generate aggregated, anonymous analytics

3. Information Sharing

We share your information only when necessary:

• ✓With vendors — renters' name, contact info, and delivery address for fulfillment
• ✓With renters — vendor business name, contact info, and ratings
• ✓With payment processors — Stripe handles all payment data
• ✓With service providers — hosting, email, analytics (under strict data agreements)
• ✓With law enforcement — when required by law or to protect rights and safety
• ✓With your consent — any other sharing requires your explicit permission

4. Data Security

We implement industry-standard security measures:

• ✓SSL/TLS encryption for all data transmission
• ✓Bcrypt password hashing
• ✓PCI Level 1 compliance via Stripe
• ✓Regular security audits
• ✓Access controls and monitoring
• ✓Secure cloud infrastructure (Vercel, MongoDB Atlas)

5. Cookies & Tracking

We use cookies to enhance your experience:

• ✓Essential cookies — login sessions, language preferences, security
• ✓Functional cookies — remembering your settings and preferences
• ✓Analytics cookies — Google Analytics for aggregated usage data

6. Third-Party Services

We integrate with trusted third parties:

• ✓Stripe — payment processing
• ✓Google Analytics — usage analytics
• ✓Cloudinary / AWS S3 — image storage
• ✓SendGrid — transactional emails
• ✓Vercel — hosting and infrastructure

7. Data Retention

We retain your data as long as your account is active. After deletion, we keep data for up to 90 days for backup purposes. Transactional records may be retained for up to 7 years for legal and tax compliance.

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8. Your Rights

You have the right to:

• ✓Access your personal data
• ✓Correct inaccurate information
• ✓Delete your account and data
• ✓Export your data in a portable format
• ✓Opt out of marketing communications
• ✓Object to certain data processing

9. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. PropsNVibes does not sell personal information.

10. Children's Privacy

PropsNVibes is not intended for users under 18. We do not knowingly collect information from minors. If we learn that a minor has provided personal information, we will delete it promptly.

11. Contact

For privacy-related questions or requests, contact us at: