🛡️ Your Safety Matters
Your Safety Is Our Top Priority
We've built multiple layers of protection to keep both renters and vendors safe on PropsNVibes.
🔒Secure Payments
✅Verified Vendors
⭐Honest Reviews
🛡️Damage Protection
⚖️Fair Disputes
📝Digital Contracts
💬Secure Messaging
✅
Vendor Verification
- ✓Business identity verification
- ✓Insurance documentation review
- ✓Background check on business owners
- ✓Ongoing performance monitoring
- ✓Vendor rating & review system
- ✓Earned trust badges displayed on profiles (Top Rated, Fast Responder, Verified)
- ✓Average response time tracked and shown publicly
🔒
Secure Payments & Automatic Payouts
- ✓PCI Level 1 compliant via Stripe
- ✓No vendor access to card details
- ✓Automatic escrow until order completion
- ✓Payout within 2–3 business days
- ✓Fraud detection & prevention
- ✓Deposit and split payment options for high-value bookings
- ✓Automatic balance reminders before event date
⭐
Reviews & Moderation
- ✓Only verified renters can leave reviews
- ✓AI-assisted content moderation
- ✓Vendor reply system for transparency
- ✓Fake review detection
- ✓Regular audit of review integrity
- ✓Automated review request emails for balanced feedback
🛡️
Damage Protection
- ✓Coverage for accidental damage
- ✓Streamlined claims process
- ✓Fair resolution for both parties
- ✓Replacement or repair coordination
- ✓Coverage details on every listing
- ✓Optional damage waiver add-on at checkout for extra peace of mind
⚖️
Dispute Resolution
- ✓Dedicated dispute resolution team
- ✓Fair mediation process
- ✓Evidence-based decisions
- ✓Timely resolution (within 72 hours)
- ✓Escalation path for complex cases
- ✓In-app messaging keeps all communication documented and accessible
🚩
Reporting & Community Guidelines
- ✓Easy reporting for violations
- ✓Zero tolerance for harassment
- ✓Content moderation policies
- ✓Account suspension for repeat violations
- ✓Transparent community standards
📝
Digital Contracts & Agreements
- ✓Vendors create reusable rental agreement templates
- ✓Customers review and accept terms before checkout
- ✓Typed signature confirmation with timestamp
- ✓Agreements stored and accessible for both parties
- ✓Legal clarity protects vendors and renters alike
💬
Transparent Communication
- ✓Built-in messaging between customers and vendors
- ✓Pre-booking inquiries and quote requests
- ✓All conversations stored and documented
- ✓Message notifications via email
- ✓Response time tracking encourages prompt replies
Have a Safety Concern?
Our trust & safety team is here to help. Report issues or reach out anytime.